Refund policy

We have a 30-day Return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at iflywithjulio@gmail.com. Please note that returns will need to be sent to the following address: 850 E commercial blvd, Fort Lauderdale , FL 33334 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iflywithjulio@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iflywithjulio@gmail.com.


Refund Policy for Vitamins & Supplements Online Store

At 500Vitamins, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your vitamins or supplements, we offer a straightforward refund or exchange policy to make your shopping experience hassle free.

Refund Eligibility:

  1. Damaged or Defective Products: In the rare event that your product arrives damaged or defective, please contact us within [number of days, e.g., 7 days] of receipt. We will arrange for a replacement or issue a full refund, including shipping costs.

  2. Change of Mind: If you've had a change of mind or are unsatisfied with your purchase, you may return the unopened and unused product(s) within [number of days, e.g., 30 days] of purchase. Please note that return shipping costs will be the responsibility of the customer.

Refund Process:

To initiate a refund or exchange, please follow these steps:

  1. Contact our customer support team at contact us  and provide your order number and details of the issue.
  2. Our team will guide you through the return process and provide you with instructions for returning the product(s).

Refund Conditions:

  • Products must be returned in their original packaging and in unused condition for a refund or exchange to be processed.
  • Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned product(s).

Non-Refundable Items:

  • We cannot accept returns or issue refunds for opened or used products unless they are damaged or defective upon arrival.
  • Clearance or discounted items may not be eligible for refunds unless they are damaged or defective.

Please feel free to contact us with any questions or concerns regarding our refund policy. Your satisfaction is our priority, and we're here to assist you every step of the way.

500vitamins